Support
Answers to common questions. Can’t find what you need? Get in touch below.
Who can have an account?
Anyone 13 or older (older where local law requires it). If you’re under 18, you need a parent or guardian’s permission. Younger dancers are added by their parents or guardians.
How do I share a dancer with my partner or family?
A family owner opens Settings, chooses the family and taps Create invite link. Send the link to them; it works once and expires after 7 days. Once they accept, they see the same dancers as you.
I didn’t get the confirmation email.
Check your spam or junk folder. On the sign-in screen, signing in with an unconfirmed email offers to resend it. Open the link on the same device you signed up on.
I forgot my password.
Tap “Forgot password?” on the sign-in screen and we’ll email you a link to set a new one.
How do I change a single class in a repeating series?
Open the class from the calendar and save your change. You’ll be asked whether it applies to this class only, this and future classes, or every class in the series.
Can I use the app without an internet connection?
Things you’ve viewed recently stay readable offline for up to a day. Adding or changing anything needs a connection.
What files can I upload?
Photos, videos, audio files (such as practice music) and PDFs (such as competition schedules), up to 50 MB each. Photos and videos are made smaller automatically before uploading.
How do I delete my account?
Go to Settings → Account → Delete account, in the app or on the web. Families that only you belong to are deleted with their dancers and files; shared families stay with the other members. More about deleting your account
Contact us
The quickest way to reach us is Feedback in the app: under More on phones, or in the sidebar on tablets and computers. Tick “You can email me about this” and we’ll reply by email.
You can also email [email protected].